Stramm 10 Year Chair & Seating Warranty

Your new Stramm chair & seating is covered by a 10 year limited warranty (the “chair & Seating Warranty”).This limited Chair & Seating Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. PRODUCTS COVERED BY THIS LIMITED CHAIR & SEATING WARRANTY

This limited Chair & Seating Warranty extends to chair & seatinges manufactured by Stramm Sleep, Inc. (“Stramm”) and purchased directly from Stramm or Stramm’s authorized retailers (the “chair & Seatinges”). Some parts of this limited Chair & Seating Warranty also extend to covers sold with Chair & Seatinges (“chair & Seating Covers”). Chair & Seatinges are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Chair & Seating and user(s). This Chair & Seating Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

B. WHO THIS CHAIR & SEATING WARRANTY EXTENDS TO

This limited Chair &Seating Warranty extends to the original purchaser of any Chair &Seating. All Stramm warranties, including any implied warranties, are valid only for the period of time the Chair &Seating is owned by the original purchaser of the Chair &Seating. The “original purchaser,” for the purposes of this Chair &Seating Warranty, is the first purchaser of the Chair &Seating from Stramm or a Stramm authorized retailer. Please retain a copy of your receipt as proof of purchase. All Stramm limited warranties are not transferable.

C. STRAMM'S LIMITED CHAIR & SEATING WARRANTY AND RESPONSIBILITIES

Stramm warrants the Chair & Seating in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Chair & Seating is purchased by you, when the Chair & Seating is used normally for its intended purposes and on a bed base that is structurally capable of supporting the weight of the Chair & Seating and user(s).

D. WHAT THIS LIMITED CHAIR & SEATING WARRANTY COVERS

This limited Chair & Seating Warranty applies to the following Defects:

  1. Deterioration causing the Chair & Seating to have a visible indentation greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Chair & Seating be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Chair & Seating and foundation.
  2. Any physical flaw in the Chair & Seating that causes the foam material to split or crack, despite normal usage and proper handling.
  3. Any manufacturing defect in the zipper assembly of the Chair & Seating Cover.

This limited Chair & Seating Warranty does not cover the following:

  1. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Chair & Seating.
  2. Comfort preference.
  3. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  4. Replacement of any non-defective pieces in the Stramm sleep system (for example, if you purchase a chair & seating with multiple components and only one component is defective, then we will only replace the defective component).
  5. Any chair & seating (whether manufactured by Stramm or not) sold by resellers who are not authorized retailers.
  6. Chair & Seatinges sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Chair & Seating is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  7. In the event of a Defect, Stramm’s sole and exclusive liability and your sole remedy under this limited Chair & Seating Warranty will be, at Stramm’s option, to provide a repaired or replacement Chair & Seating or Chair & Seating Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Chair & Seating Covers may be provided in a color different from the Chair & Seating Cover you originally purchased.

E. WARRANTOR

PT Hema Medhajaya
Taman Kebon Jeruk Blok. AA1 No.14
Jl. Meruya Ilir Raya, Jakarta 11650, Indonesia
support@stramm-online.com